With Median, you can deliver excellent customer service to non-technical consumers with a single click screen sharing. Including one-click screen share options in your app, website, or portal, makes it simple to handle client complaints.
You can simply paste the code onto your website, and this tool will work in your users’ browsers on any device or operating system—no downloads, installations, or plugins are necessary!
Median Lifetime Deal Features Overview:
Customers can request assistance, and support workers can join them in their sessions to observe what they’re going through.
You may view your site’s users and visitors in real-time with the built-in dashboard.
You’ll see a pixel-perfect picture of what your consumers view and how they interact with your website in real-time once you join a session.
To keep your client’s information safe and secure, it also censors credit card numbers, passwords, and other critical data.
Users and support agents can collaborate interactively with interactive screen-sharing features.
You’ll be able to place your mouse on the customer’s computer screen and assist them in navigating any webpage.
You can also sketch on the page and highlight important aspects to show clients which buttons or links to click.
The best part is that you may ask for permission to click and text on a user’s screen and then take complete control of their browser session.
You’ll be able to reduce recurring tickets by teaching consumers how to utilize your product because of the ability to swiftly comprehend and address user difficulties.
To provide better customer assistance across channels, you may combine with other chat solutions such as Intercom, Drift, LiveChat, and tawk.to.
If you own an eCommerce business, you can also assist consumers with adding items to their shopping carts and during the checkout process.
You may also train new clients how to explore and troubleshoot FAQs for a more seamless onboarding experience.
Screen sharing can be integrated into any website, app, portal, or popular chat tool
Upscope is a substitute
Reduce the time it takes to respond to a problem and deliver better customer service.
Best for: Sales and customer service teams seeking a quick and easy approach to settle customer difficulties.
There aren’t any downloads or installations to worry about.