AlphaCX, an omnichannel communication platform, can scale up customer support without adding extra work. This tool allows you to engage customers across channels, whether you are handling questions via email, messenger, or social media. To stay in touch with your customers, connect to Facebook, Instagram and Twitter.
You’ll also be able leverage third-party integrations to streamline your support processes and maximize your potential for success. It allows you to manage Service Level Agreements (SLAs), with built-in automation tools. This will allow you to trust your customers. Automate SLAs with custom parameters and deadlines to increase your turnaround time, quality, and support.
AlphaCX Lifetime Deal Features Overview:
You want to respond quickly to customer feedback? You can create email or SMS templates that include dynamic placeholders to store customer information.
You can also send automatic notifications and escalate to team members, making sure that tickets get handled quickly.
It allows you to create your own knowledge base and answer customer questions. This will reduce the workload for your support staff.
Articles that provide useful information about your products and services can be easily published.
This resource is able to help customers solve a lot of small issues. It frees your team up to concentrate on more complex tickets.
It makes it easy to export detailed reports which track the productivity of your team and analyze customer experience.
To provide regulatory reports that accurately reflect the quality of customer service, export support tickets in PDF or CSV format.
An additional option to customize your analytics dashboard or reports is the ability to sort data by date, category, and status
You can communicate with customers via any channel using one email that is powered by automation and integration
Alternatives to Zendesk, Freshdesk, and Salesforce
You can create your own knowledge base and custom reports to track analytic
Ideal for: Customers support teams and e-commerce companies who want to increase their customer service without increasing their workload.