Ticksy enables you to build a digital help desk and knowledge base with a distinctive identity to improve customer experience. You can build a multilingual, user-friendly help desk using this tool that is simple for both your customers and support staff to utilize.
Create custom fields for your ticket submission page with possibilities for text fields and box selections to make sure agents have access to the data they require. Your agents can concentrate on more challenging tickets if you create scripted solutions for frequently asked questions.
Ticksy Lifetime Deal Features Overview:
To automatically check client licence prior to submitting new tickets, integrate with Envato, Themely, Freemius, and Easy Digital Downloads.
In this manner, your password-protected support portal will be instantly accessible to your paying clients.
It includes a useful external verification tool that lets you confirm purchases made on many sites.
Your support staff will have less work to do if you utilize use this tool to create a knowledge base that customers can use to find answers to frequent questions
Unlimited articles that cover every aspect of your company may be written and organized into sections or subcategories for simple navigation
Additionally, as the platform allows for public ticketing, you have the choice to allow users to crowdsource answers.
Make sure that the page colors, banner pictures, and logos you choose are in keeping with the overall style of your branding
To draw users in right away, you may even add welcome messages or vital notices.
Deal no longer applies. Why keep it on your website indefinitely?