Nicereply is a survey tool that helps measurement and customer loyalty teams. This tool allows you to read other people’s minds in a way, understanding what they’re thinking. By automatically surveying customers after resolving a ticket, call, or chat, you’ll be able to deliver world-class customer service without lifting a finger.
In addition, even if a customer doesn’t finish the survey, it still records their responses, so you know what happened. Email signature surveys let customers rate their experience upon receiving every reply, while the over-surveying protection ensures you do not send too many surveys to any one customer.
Nicereply Lifetime Deal Features Overview:
Whether you’re talking via email, chat, or text, this tool lets you get real-time feedback from your customers.
It enables you to gain more insight into your support process, but it also gives you the chance to change direction if something is going wrong.
Your helpdesk system can sync data on customers, tickets, and agents, so you’re always able to see feedback in its proper context.
Keep track of real-time customer support metrics on the easy-to-navigate dashboard and make sure you’re meeting their needs.
You can use customer satisfaction metrics trend charts to prepare for your seasonal workload if you want to compare your data by weeks, days, or hours.
Analyze your team’s strengths and weaknesses with leaderboards and generate customer satisfaction (CSAT), customer effort score (CES), and net promoter score (NPS) reports.
It provides its customers with a mobile-friendly rating feed, so they can always see how they’re doing.
You can customize your surveys with themes, colors, and logos, so they match your brand and needs.
You can select different rating scales and even translate surveys into 11 different languages.
Analyze Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) by agent, team, or company.
Your customers can be surveyed automatically after a ticket, chat, call, or deal has been resolved. Once set, you don’t need to do anything.
Use In-signature surveys to ask customers for feedback at the bottom of every email.
You can increase your survey response rates by 200% by combining in-signature surveys and email surveys at the end of resolutions without sending any additional emails.
It can be integrated with your support desk system and CRM.
You can customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
Track stats for your best agents and teams with leaderboards and drill-downs.
Keep track of your customer experience with real-time feedback on CSAT, CES, and NPS.
Keep track of customer experience with regular reports and notifications.
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