MyAlice allows users to create the best eCommerce helpdesk by centralizing order management and personalizing customer service discussions across channels. The dashboard makes it simple to communicate with consumers across channels, displaying their entire communication history in one convenient location.
Orders can be created, updated, and refunded in real-time, allowing you to provide excellent customer service when it’s most needed. Without switching between applications, you’ll be able to support new purchase transactions while also providing personalized customer assistance.
MyAlice Lifetime Deal Features Overview:
Based on each customer’s purchasing history, it allows you to create a distinct personalized profile.
You can provide suggestions based on your clients’ preferences and lead them through a personalized purchasing experience.
The tool’s simple, easy-to-use interface allows you to combine live chat with social media and eCommerce sites.
You can also use AI to automate responses to exchange, return, and order tracking requests
It’s simple to build up conversational AI to provide automated responses to frequently asked questions, saving you time and effort
You may also use the automated response tool to make yourself available 24 hours a day, seven days a week, so you’re always ready to convert a query into a sale
This tool not only allows you to monitor your agents’ performance in real-time, but it also allows you to enhance sales by providing precise conversion reports
You can receive vital information into your consumers’ experience with your site thanks to accurate data-gathering capabilities
Use data to develop customer profiles, personalized suggestions, and context-aware support for your customers.
There are no codes or stacking required; simply select the option that best suits your needs.
Features of Every Business Plan
Monthly active users: 500
2 members of the team
Per-user, there are no limits to how many conversations or tickets they can have.