Pulsedesk is a helpdesk application that assists firms in managing customer support inquiries. It gives you the tools you need to track and handle requests, as well as build a knowledge base where consumers can discover answers to their issues.
This helpdesk system is a one-stop shop for managing customer enquiries, improving your support process, and lowering operational costs. As a result, it may assist organizations of all sizes in improving customer service and lowering operational expenses.
Pulsedesk Deal Features Overview:
Multichannel System – By supporting Gmail, client portal, WhatsApp, and live chat, this platform provides an all-in-one solution for managing customer inquiries, smoothening your support process, and lowering operational costs.
Workflow Automation – This platform includes a versatile trigger system that allows you to automate a number of procedures to save time.
Customer Portal – Through their personal account, customers can make requests and follow their processing status.
Live Chat – From the website, you can download and install two types of widgets for your website.
Reports and SLA – You can track customer service parameters like first response time and average resolution time.
The mobile app allows you to examine requests from all communication channels, respond to them, update their status, and assign tasks from anywhere and at any time.
Ticket System – You can delegate customer queries to support personnel and secure ticket ownership.
Client Knowledge Base – On Pulsedesk, your company’s Wikipedia, you may construct a Knowledge Base and post links to its articles on your website or in a web widget.